2027 LICENSE TERMS
Consultation & Support Scope
Your team hosts and operates the licensed components. Our Delivery Manager provides scoped advisory guidance during U.S. Eastern business hours.
The component license includes no hard SLA, 24/7 on-call, guaranteed resolution time, uptime or availability commitment. There are no uptime-based service credits under this offer.
Included consultation
12 months from Acceptance with a named Delivery Manager, up to 10 hours per month during U.S. Eastern business hours. Unused hours do not roll over.
A named Delivery Manager is your single point of contact for guidance on configuration, operation, integration approach and troubleshooting, delivered by email, messaging or video. The agreement specifies the response target; it is not a guaranteed response or resolution SLA.
Optional annual renewal
$95,000
Per component per year after the included 12 months. The Advisory & Support Plan renews consultation on the same scope, response target, business hours and 10-hour monthly cap. Unused hours do not roll over. The perpetual license continues without purchasing this plan.
Minor Tuning is separately approved
Configuration changes, small code fixes, performance tuning and integration adjustments cost $250 per hour. Every request requires a written scope, estimate and customer approval, with a 40-hour cap. Larger requests require a separate Statement of Work. Approved work is billed monthly in 15-minute increments.
Tuning results are licensed under the component's license. Generic code and know-how may be reused. Customer modifications remain usable with the software under the license; support for customer-modified code is not included.
Updates and security advisories
Updates, new releases and successor products are not included. They may be offered separately on then-current terms. During the included consultation period, we communicate security advisories we become aware of. Your team remains responsible for deployment security and incident response.
Deployment Acceptance and operating measurements
Agree on a functional checklist for each licensed component and run the Acceptance Test within 30 days after notice of readiness. Production use or failure to reject with specific non-conformities is deemed acceptance; one re-test cycle applies. Size and test latency, capacity, availability, recovery and data access in your environment. Published architecture targets are design inputs, not provider availability commitments or measured customer results.
Provide suitable infrastructure, access, accounts, network, test data and a technical contact. Keep your infrastructure provider's commitments and operational response plan in your own budget and contracts.